[ DIGITAL PRODUCTS ]

Refunds & delivery

Digital delivery

A BoxDraft export pack covers one configuration saved when checkout is created. After payment has been confirmed by the server, the SVG, PDF and DXF downloads become available on the generator page. Payment confirmation may take a short time. Save your private purchase key to restore downloads on another device. There is no physical shipment.

Request support or a refund

Contact anna@digitalique.pro with your Paddle order or transaction reference, purchase date and a description of the issue. Do not email your payment-card details or private purchase key. If you were charged twice for the same order or we cannot provide the purchased files, contact us so we can resolve the delivery issue or arrange a refund through the payment provider.

Refund requests are handled in accordance with applicable consumer rights and the payment provider’s buyer terms. Nothing on this page removes any mandatory consumer rights. Refunds are returned through the payment provider to the original payment method; processing time depends on the provider and your bank.

Template scope

The export contains a carton layout at the selected crease-to-crease panel dimensions. Printer approval and a material sample are required before manufacturing. It does not include custom artwork, material-specific tooling certification or board-thickness compensation.

Seller contact

PE Anna Chernokozova, trading as Digitalique. Email: anna@digitalique.pro.